Thank you for contacting us! If needed, you will hear back within 48-72 hours. The Diagnostic fee starting $65 is the cost to have a tech come to your home and provide a repair estimate. If you decide to proceed with the repair, your total cost will included the diagnostic fee and labor, plus any parts and applicable sales tax. If you decline the repair, you will still be responsible for the diagnostic fee. If you have more than one appliance that is in need of service or repair please contact me for a discounted rate on the second or third appliance. Noted: Weekends and Holidays Not Apply.